Hi cascais, your ideas are quite good, apart from the tips one. As the wife of someone who relies on tips to help make ends meet, I really feel that 20c is more an insult than anything else. If you feel so strongly about not tipping much it would perhaps be better not to give anything, which is what I do if I feel the service wasn't up to scratch, but if someone gives exceptional service I like to reward that with at least 10% of total bill. Just my opinion on this matter, not everyone might agree. Regards, gillo
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